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Team QUEST

teamquest.uncg.edu

Frequently Asked Questions

The Basics

What should we wear for warm weather programs?
Participants should wear casual shirts (synthetic materials are best, but cotton will do), loose fitting pants or comfortable shorts (longer shorts will be more comfortable), and tennis shoes or hiking shoes with good socks. Please do not wear sandals or open toed shoes!

What should we wear for cold/damp weather programs?
Participants should dress in layers for weather and it is always advisable to wear hats, scarves, and gloves if you are easily cold. Fleece is great because it is warm even when wet!

What is provided at the course?
At the course we provide indoor and outdoor programming space, qualified facilitators to guide you through your experience, and all equipment necessary for a fun day including sunscreen, bug spray, ice water coolers and extra ponchos at the course if necessary. We always provide a bottle of water to every participant and have water coolers throughout the course during the day. We encourage participants to bring their own reusable water bottle to do our part to help the environment. We can also provide a catered lunch for an additional fee.

What else should I bring or not bring with me?
You may want to bring a case for eyeglasses, camera, water bottle, and spare clothing. We do not recommend wearing earrings, rings, and other jewelry. We also ask that cell phones are turned off during the program so that participants can remain present during the experience.

Will my group get dirty during activities?
We conduct our activities both inside and out in our wooded property. Although not likely, the possibility exists where you might get dirty, especially on rainy days.

What time does a program begin?
Team QUEST offers full day and half day programs. Full day programs typically begin at 8:30am and finish at 4:30 pm Half day programs are from 8:30am until 12:00pm and 1:00pm until 4:30pm. More information about programming can be found here. Please make sure you have the right program time from your organizational leader or contact person.

Do you serve lunch?
Team QUEST uses Zoe’s Kitchen as our primary lunch caterer for an additional fee. We can make arrangements with other vendors for lunch or breakfast. Your group may also select to use your own caterer or to bring bag lunches.

Do you have water on-site?
We provide water bottles for participants and encourage you to refill your bottle at stations that are set up throughout the course. We also encourage you to bring your own water bottle that can be refilled during the program.

What happens if the weather is bad, i.e. rain or snow?
Because we have a wide array of activities, we can easily take activities indoors when the weather is too extreme to be outdoors. We work with our groups to make sure we are safe and as comfortable as possible during our programs with a wide variety of weather conditions. In the event of lightning, we head indoors immediately for safety reasons. During the winter, Team QUEST follows the University of North Carolina at Greensboro closures. If your program is cancelled, someone from Team QUEST will be in touch with your program contact and make a decision by 7am. We will make every attempt to reschedule.

How do you handle really hot weather?
During the hot summer months, we encourage participants to stay hydrated by drinking plenty of water. Facilitators also work with groups to determine how often they would like to take breaks. Finally, we work to keep groups out of the sun as much as possible and provide sunscreen for participants to use if they choose.

What if the people in my group are not “outdoorsy”?
Whether or not a person is comfortable outdoors, our programs focus on the people in the group and your goals for the day. We believe participants should choose their own level of challenge. Participants will not be forced do anything and we ask that everyone advocates for their own needs during the program. Our goal is to provide a safe, inviting environment that encourages you to find a way to challenge yourself while experiencing Team QUEST.

What happens if someone gets hurt during an activity?
Safety is the most important factor in everything we do. We will do everything we can to prevent accidents and injuries. If someone does get injured, our facilitators are trained in first aid, CPR, use of an AED and we are prepared for handling injuries and illnesses. We ask all participants to fill out medical information before we begin the program to give us information on previous injuries and existing conditions. Additionally, we encourage participants to know their limitations and advocate for their needs.

Are there wild animals at Team QUEST? Is it dangerous to be there?
We are out in nature during our activities. Therefore, the potential is there to see animals, but you will not see anything like lions, tigers, or bears.

Are people allowed to smoke during a program?
Smoking is discouraged, but if needed, we ask that smoking is limited to gravel and cement surfaces around the property. Cigarettes must be extinguished and disposed of properly.


Considerations for Your Group

Can people with disabilities participate?
Absolutely! We ask that you inform us of any special needs as early in the planning process as possible so we can work to make appropriate accommodations.

How many people do we need to participate?
We find our activities work best for groups of at least 8 people. There is no limit set on the number of participants we can accommodate and have served groups of up to 200. We do our absolute best to accommodate group needs and can discuss options depending on the size of your group, large or small.

What if some people don’t want to participate/climb and others do?
Our facilitators work to set up an environment of safety and comfort for all participants. We ask participants to choose their level of challenge based on their own comfort and interest. We ask individuals to challenge themselves but will never push someone into their panic zone. There are also programming options that can be modified if this is a serious concern within the group.

Can I participate if I’m pregnant?
We encourage participants to speak with their doctor and make appropriate decisions for their own health and safety. We give lots of opportunities for participants to remain engaged with their group no matter what physical limitations there may be.

What happens if everyone in my group can’t make it?
You can change group numbers with us up to two weeks before your program. We ask for final group numbers 2 weeks in advance so we can appropriately plan for your program and know how many staff to schedule.


The Programs

What kinds of things will we be doing?
Your group will be guided through a series of experiential, hands-on initiatives or challenges that engage the mind and the body for both the individual and the team. Groups participate in challenges that build on one another and then engage in discussion throughout the experience to discover transferrable learning outcomes. Programs are designed specifically with your group’s goals in mind.

Will we be there all day?
Team QUEST programs can range from being half-day to multiple days in length depending on the programming you choose. More information can be found here.

What does a typical day look like?
The typical day begins with an orientation led by the facilitators working with your team. The orientation is followed by community building and problem solving activities. As the day progresses the challenge level increases. Lunch is usually at 12:00 and the afternoon will either consist of high challenge course initiatives or more team challenges based on the organizational needs. All activities include discussions about the applicability of the themes and learning outcomes for the group.

Is it a ropes course that is high off the ground?
We have two separate courses that take place off of the ground, our Dynamic Course and Team Expedition Course. Information about these courses can be found here. Not all programs include participation in programming off the ground. Information about the types of programming we offer can be found here.

My group just needs to do some bonding. Why would I pay for this when we could just go bowling?
Team QUEST provides basic programming for teams who want to grow in an educational setting. While our activities are enjoyable, the main goal is for participants to gain skills they can utilize when working together outside of the Team QUEST setting. We strive for our programming to be educational rather than just recreational so that participants gain more than just a fun day. Facilitators are trained to guide your group through the experience so it is meaningful. Bowling is not facilitated and if it was that would just be weird.

If my group wants a physical challenge, what activities can we do? What if we prefer little to no physical challenge?
While scheduling your program, your Team QUEST contact will work with you to determine the best activities for your group. We have plenty of activities for groups who want a physical challenge and those who do not. We will work with you!

How much do different programs cost?
Our cost is variable depending on the size of your group, the kind of programming offered, and the type of group you are. Please contact us for rates.


Results

What will my group get out of the day?
Results vary depending on your group and the program you choose. We will ask you to complete a program development questionnaire to help us better understand your group’s composition, strengths, growth areas, and your expectations of the day. Then, Team QUEST facilitators will plan activities that incorporate all of these aspects into your program.

What benefits does a Team Development Course offer that traditional training does not?
According to recent adult learning studies, participants who actively experience a concept will remember 80 percent of what they are learning. Adults remember 20 percent of what they hear, such as lecture-type training, and they remember 50 percent of what they see, such as training that takes place in workshops and through reading. By participating in experiential education programs, we hope that the learning sticks!

Will my group learn anything from our day at Team QUEST, or will it just be a fun day?
Your program will be tailored to focus on the learning points you wish for your participants to engage with. These could include community building, win-win thinking, increased self and group awareness, developing a common language for discussing differences, etc. You decide on what you want your group to learn and we work with you to incorporate those topics. WE also believe no matter which kind of programming you choose your group can have a fun experience!


The Staff

What qualifications does Team QUEST have to work with groups like mine?
Team QUEST is a recognized Experience-Based Training and Development organization and is active in both the experiential learning and challenge course communities. Team QUEST is an organization that has been accredited by the Association of Experiential Education. In addition, Team QUEST is a participating member of the Association for Experiential Education (www.aee.org) and the Association for Challenge Course Technology (www.acctinfo.org).

Are all of the staff college students?

At Team QUEST we believe in the idea of peer facilitation, that connections are made best between peer groups. We make every attempt to schedule facilitators who are well matched with and reflective of the participants. This method has proven to enhance our programming and make participants feel very comfortable at our course. We have professional facilitators who work with our community and corporate groups as well as undergraduate and graduate students who facilitate their peers. You can read about our facilitators here.

How do I apply for a job with Team QUEST?
Information regarding employment can be found here.